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Job Description Summary The Customer Support Engineer provides support for the existing systems and coordinate solution with Regional/Global teams, for customer support and related issues towards external and internal customers. Job Description
Roles & Responsibilities
- Customer support in all DCS related issues towards external and internal customers
- Business opportunities creation from installed base
- Practical knowledge of DS AGILE, GPG, G500/100, D2x, C264, Legacy systems
- Understanding of DCS systems configurations, database creation, testing & commissioning
- Functional knowledge and experience in System architecture, networking and network components configuration like switches, firewalls, routers etc.
- DCS System Troubleshooting experience.
- Collect necessary information (logs, traces…) for further investigation.
- Provide full IEC61850 communication support for GE IEDs configuration with GE/non-GE DCS systems
- Creation of L3 cases and follow up with COE
Required Qualifications
- Graduated from Electrical Engineer or relevant engineering departments.
- Ability to define problems, collect relevant data, establish facts and draw valid conclusions.
- Strong Knowledge of GE / ALSTOM DCS System
- Autonomously perform System database configuration, DCS testing and commissioning and snag clearance.
- Ability to work on DCS System Architecture, System description, Hardware specification, Data list and HMI views.
- Comprehensive understanding of Substation operation and processes.
- Comprehensive knowledge of IEC61850, Modbus, DNP3.0, IEC101, IEC-103, and IEC-104 protocols.
- Ability to quickly understand and correct problems on site, drive correction actions/processes and contacting within GE DCS community.
- Ability to work on multiple tasks and manage site services teams within MENAT region on the specific aftersales projects.
Desired Characteristics
- Strong interpersonal and analytical skills to quickly understand and guide solutions to customer issues.
- Strong written & verbal communication skills with both internal and external stakeholders
- Candidate with proactive work style, self-motivated, creative, high energy
- Strong problem-solving skills, with an emphasis on innovative and creative solutions that result in higher profitability
Additional Information
Relocation Assistance Provided: Yes
