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Job Discription
•Marketing for, identifying new guests and families according to our requirements
•Answer any questions on practical or cultural issues by email or phone.
•Help clients to feel assured that their concerns have been heard and communicating with them by phone, email and in person, to give them feedback on how it was resolved.
•Coordinate with the Restaurant General Manager to overcome cultural difficulties encountered by customers.
•Upkeep of the image, standards and principle of the organization, keeping a transparent easily accessible style of management.
•Travel when requested by management and oversee any works entrusted upon.
•Responsible for devising guest relations strategies in accordance to strict market analysis and forecasts.
•Assist management in setting up new concepts, nationally or internationally, concentrating primarily on developing and maintaining a guest data base.
•Over all responsibility of staff grooming and personal appearance maintenance.
•Participate strongly in all image boosting activities of the company.
•Work in coordination with the marketing team in handling advertising or sales promotions (research, prepare materials, maintain contacts, and respond to inquiries.)
•Identify prospective customers and compile information on competitive products.
•Introduce and innovate ideas in respective outlet to boost sales and attract customer traffic.
•Should constantly be in touch with all the latest trends in the industry and acquire all necessary skills necessary as the company keeps growing.
•Meet, greet upon arrival and departure, and seat VIPs. Make courtesy visits to tables.
•Ensure all safety and security policies and procedures are followed within the restaurant.
•Maintain visible image of management at all times.
•Assist employees and guests by handling guest feedback, both written and verbal and include investigation into guest complaints.
•Ensure doentation of all guest related issues, upkeep of proper reporting systems.
•Conduct daily briefings, presenting business issues, restaurant information, and coach and train colleagues on guest handling skills.
•Coach and train colleagues and carry out disciplinary actions when necessary, keeping the Restaurant General Manager in the loop.
•Attend scheduled meetings.
•Coordinate front desk activities and needs, hostess, and schedules.
•Ensure all third-party activities are coordinated, organized, managed throughout all operational departments.
Candidate Requirement
•Minimum of high school education, preferably a recognized University degree in Tourism and Hospitality Management.
•Minimum of three (3) years hotel front office and food and beverage, restaurant experience.
•Have basic computer knowledge (i.e. windows, internet explorer, restaura point of sale systems).
•Knowledge of restaurant reservation systems and MICROS would be an advantage.
•Read, write, and speak English fluently.
•Sound decision making skills.
•Strong interpersonal and communication skills.
•Strong Leadership and people management skills.
