Future Fun Trading Company – شركة مستقبل المرح التجارية Looking for Community Specialist at Saudi , Riyadh Full Time

Main Purpose of the Job:

The Community Specialist ensures standards of continuous quality improvement are met and provides outstanding customer service at Gravity; defines goals for future organizational performance and use of resources needed to attain them; communicates goals to employees and/or the organization; possesses an in-depth knowledge of their area of expertise and able to improve performance by using analytical skills; demonstrates a commitment to deliver superior quality customer service, the ability to work with diverse customers, and the ability to work collaboratively, problem solve; responsible for all types of hospitality program activities associated with Gravity.

Qualifications:

• Local applicant.
• Bachelor’s degree.
• English and Arabic proficiency.

Personal Skills:

• Leadership and communication skills.
• Strong customer service skills.
• Attention to details.
• Knowledge in customer journey.
• Time management.
• Risk assessment.

Duties and Responsibilities:

• Serve as first line liaison for internal and external contacts and guests
• Evaluate guest needs/ satisfaction and provide appropriate services/ solutions to ensure utmost customer satisfaction
• Maintain knowledge of policies, procedures, and practices to answer routine inquiries or solve routine problems
• Provide accurate feedback of customers’ valid requests.
• Meet with customers regularly and ensure their satisfaction is achieved; giveaway treats and welcoming servings where needed to achieve beyond expectation customer satisfaction
• Communicate quarter and annual hospitality programs with different departments and the site to execute professionally.
• Handle all type of activities related to hospitality and guest relations.
• Plan, communicate, track invitations and RSVP.
• Evaluate requests against criteria and prepare request and input to be presented to the Hospitality Committee for review.
• Communicate directly with customers through company phone.
• Investigate google reviews and connect with customers who has negative reviews to ensure customer satisfaction is achieved.
• Follow up with the reservations happening on daily basis to receive evaluation at the end of the party and ensure customer satisfaction is achieved.

Industry:

• Entertainment
• Employment Type
• Full-time

Industry

• Entertainment

Employment Type

• Full-time