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Details:
Posted on:
2nd November 2022
Employment Type:
Full Time
Remote Job:
No
Monthly Salary:
2,000 – 3,999
AED
Benefits:
Health Insurance
,
Company Visa
Minimum Work Experience:
1-2 Years
Minimum Education Level:
Bachelors Degree
Listed By:
Employer
Company Size:
11-50
Employees
Career Level:
Mid-level
Gender:
Any
Language:
English
Expires on:
2nd December 2022
Company Name:
Confidential
Description:
The Customer Service Assistant would be responsible for supporting the Dubai based Events and Home Decor company. The position will be mainly responsible for dealing with customers and businesses that enquire about our products and services: online, via phone and physically visiting our location. Customer Service Responsibilities list:Manage incoming email & any chat tickets.Manage customer orders, refunds, cancellations and amendments in ShopifyManage customer service phone lineManage Custom orders and discount for high volume ordersIdentify and assess customers’ needs to achieve satisfactionBuild sustainable relationships and trust with customer accounts through open and interactive communicationProvide accurate, valid and complete information by using the right methods/toolsHandle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionFollow communication procedures, guidelines and policies and help build additional policies If requiredGo the extra mile to engage customersManage Help centre contentLiaise with Warehouse on issues, out of stocks and deliveriesLiaise with production on special custom orders for certain products Requirements and skillsProven customer support experience or experience as a Client Service RepresentativeStrong phone contact handling skills and active listeningStrong written communication skillsFamiliarity with CRM systems and practicesCustomer orientation and ability to adapt/respond to different types of charactersExcellent communication and presentation skillsAbility to multi-task, prioritize, and manage time effectively
