WHO WE ARE
Here at FPG we believe in the potential of people. We transform front desk operations into profit centers for the leading hospitality brands worldwide by elevating the performance of their frontline agents, while enhancing guest satisfaction, through our proprietary software IN-Gauge.
WHO YOU ARE
You have experience in B2B customer support and are eager to support clients and internal consultants in a SaaS environment. You have excellent interpersonal communication skills and have the ability to communicate with both technical and non-technical audiences. You strive to learn to execute highly effective presentation and facilitation skills, both face to face and virtual, by working with your Customer Success Consultants, and Customer Success Director. You have the ability to maintain strong relationships. You are empathetic, a strategic problem solver, a team player, and have strong organizational skills with time management and prioritization skills.
WHAT YOU WILL DO
In the role of the Customer Success Assistant you will support the Customer Success Consultants on administrative responsibilities as well as direct client coverage. The CSA will uphold value of the FPG product and service throughout the duration of their journey with our company. You will act as the voice of the CSA and be responsible for supporting the tribe in proactively driving program and IN-Gauge system adoption and net retention. You will be responsible for being the liaison between IN-Gauge data ticketing and the customer, as well as pointed client-facing calls around singular areas of focus. You will initially focus on both bottom-performing properties who need an extra support layer to the CSC and top performing properties who only require infrequent sessions. You will cultivate and nurture the client relationships both directly with the client and indirectly supporting the CSC, while ensuring the services both need are provided to receive maximum impact as directed by your CSD. When determined by leadership, you will have the opportunity to take on an individual portfolio as part of grown into the CSC role. At times, you may be given the opportunity to go on site to conduct the functions of your role as listed, and further develop your relationships with the customer to positively impact the overall client experience.
HOW YOU WILL DO IT
DESIRED SKILLS AND EXPERIENCE
COMPENSATION
Compensation AED 7,000/- with an incentive of approximately AED 3,000/-.
BENEFITS
Benefits to all full-time employees as outlined below.
Benefits effective 1st day of hire:
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