CUT by Wolfgang Puck at Four Seasons Hotel Bahrain Bay
Overview:
The Server position provides an expertly served beverage or dining experience; anticipating the guests’ needs and as an expert on the menu options. The right Server uplifts the dining experience for guests, and is someone who will have the patience, personality and perseverance to thrive in this role.
Key Responsibilities:
Greet and escort guests to their tables
Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies)
Prepare tables by setting up linens, silverware and glasses
Inform customers about the day’s specials
Offer menu recommendations upon request
Up-sell additional products when appropriate
Take accurate food and drinks orders, using a POS ordering software, order slips or by memorization
Check customers’ IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages
Communicate order details to the Kitchen Staff
Serve food and drink orders
Check dishes and kitchenware for cleanliness and presentation and report any problems
Arrange table settings and maintain a tidy dining area
Deliver checks and collect bill payments
Carry dirty plates, glasses and silverware to kitchen for cleaning
Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties)
Follow all relevant health department regulations
Provide excellent customer service to guests
Experience & Skills:
Proven restaurant serving or waiter experience, preferably in a luxury establishment
Hands-on experience in cashier duties
Attention to cleanliness and safety
Patience and customer-oriented approach
Excellent people skills with a friendly attitude
Responsible and trustworthy
Hospitality diploma is a plus but not required
Proficiency in English is a must, Arabic is a plus
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