First Abu Dhabi Bank Looking for Specialist- Front Office ( UAE Nationals Only) at Abu Dhabi Full Time

Job Description

JOB PURPOSE:

Serving the customer and staffs to let determine and distinguish the differences of our bank to other bank services. The Officer is often the first business contact the customer will meet. It is an expectation that she maintains a calm, courteous and professional demeanour always, regardless of the customers behaviour. Some personal qualities that an Officer is expected to possess in order to do the job successfully include attentiveness, a well-groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability.

KEY ACCOUNTABILITIES:

• Meet and greet visitors to the office
• Direct or escort visitors if required
• Co-ordinate with security for any client visit
• Host visitors whilst they are waiting to be met
• Assist in the planning and preparation of meetings, conferences and conference telephone calls
• Act as the point of contact for the Corporate Services department (pantry, stationery, and subscriptions)
• Receive, direct and relay telephone messages and fax messages, etc.
• Receive and deliver/forward mail to the concerned staff/office/dept.
• Stamp all general correspondence if needed/applicable

Job Context

• Maintain the general filing system and file all correspondence
• Make preparations for soft services related tasks
• Maintain an adequate inventory of office supplies for Front office
• Respond to staff/visitor inquiries
• Assist customers for any issues and complaints and direct them to concerned staff/office/dept.
• Provide word-processing and secretarial support for soft services unit
• Coordinate the repair and maintenance of office equipment
• Answer all incoming calls and handle caller’s inquiries at all times
• Assist the other staff as requested
• Perform other related duties as required for the Soft services unit
• Ensure look and feel of the front of house and building entrances is maintained at all times
• Adhere to grooming standards at all times
• Comply to limited mobile phone use in public/in front of customers
• No eating incl. chewing gum at the desk
• No cigarettes, no car keys, no makeup, etc. on top of the work desk/station
• No messy work desk/station
• Always smile, be friendly and approachable
• Do not turn your back to customers or use impolite body language
• External support staff manpower coordination
• Responsible for all GCF meeting suites and receiving guests for the GCF department.
• Make all bookings for Client Suites, keep all suites orderly and stocked before meetings and after meetings.
• Keep inventory for all pantry supplies and prepare orders.
• Follow all relevant departmental policies, processes, standard operating procedures, and instructions so that work is carried out in a controlled and consistent manner.
• Demonstrate compliance to organisation’s values and ethics at all times to support the establishment of a value drive culture within the bank.

Qualifications

QUALIFICATIONS & EXPERIENCE:

• With 3-5 years of relevant experience
• Presentable and Excellent communication skills in English
• Having a professional outlook and customer oriented approach
• Graduate
• Experience in known organization (national/international)
• Customer care
• Customer behaviour/interaction skills
• Customer communication skills
• VIP interactions experience
• Professional attitude
• Perfection to detail