Log In
Sign Up
Job Description
Job Description
JOB PURPOSE:
Assist in management of the Account Services Centre workflow Onshore activities related to Account opening and Account Maintenance on a day-to-day basis for, increasing operational quality/efficiency by providing improvement suggestion and Back office support to all UAE branches and department related Accounts Opening & Account Maintenance for Retail, ELITE & GPB (ISL & Conventional ) segment.
Job Context
SERVICE
- Handle all Onshore activities and account opening of NHL, Dubai first, Digital, & Staff account
- Handle all Account maintenance activities of Staff account and NHL .
- Assist in management, all the exceptions for all type of Account opening for Retail, ELITE & GPB (ISL & Conventional) segment for all UAE branches
- Assist in management, for all type of Account Maintenance for Retail, ELITE & GPB (ISL & Conventional) segment for all UAE branches
- Assist offshore team for Bank initiated Account Closure due to Central Bank regulations, by issuing Manager’s cheque, cancellation of STO/DD via TBO and Central Bank reporting
- End to end process of handling due for Dormancy and Inactive Accounts
- Responsible in management, for all related UATs
- support to the offshore and branch network to help resolve queries, clarifications and follow ups on various account service related requests
- Handle all Macro uploads
- Ensure that daily, weekly and monthly tick lists are effectively maintained and the commitments towards our internal and external customers are met according to Service Level Agreement (SLA’s)
- Ensure all activities are carried out as per the agreed SLAs and in case of exceptions, beneficiaries are advised accordingly.
- Accept additional tasks as and when assigned by Line Manager to avoid service interruption.
- Review and approve transactions for the team under your supervision and ensure that no transaction is pending in the queue for review and approve.
- Control and administer the functions of all the team to ensure that all requests received are attended promptly and efficiently in line with the policies & procedures
- Maintain highly efficient turnaround time.
RISK
- Manage the work flow efficiently with the resources available without compromising on the risk and services.
- Ensure escalation of any identified risk and suggest and implement mitigating actions and controls to safeguard the Bank.
- Ensure timely and effective communication is maintained with Internal as well as external customers taking utmost care in protecting the reputation of the bank.
- Identify risk based on analysis and nature of issues and inquiries arising repeatedly. Ensure to escalate these identified risks to the concerned authority within the Unit and be a part of the team designing the mitigating factors
PEOPLE
- Review periodically the staff job functions and ensure that all staff within the unit is fully aware of all the process which would facilitate job rotation.
- Maintain professionalism and effective communication with colleagues within the Unit and all other Departments
- Adhere to your individual duties and responsibilities and support the team to deliver service excellence
- Ensure all staff are able to deliver the tasks assigned including on the job, technical & soft skill training and development
- Induct all new recruits on the complete services offered by Accounts Services, how their role contributes to the overall delivery of the Group Operations vision and mission.
BUSINESS EFFICIENCY
- To manage the work flows efficiently with the resources available without compromising on the risk and services.
- Provide improvement suggestions to enhance the quality and efficiency in our work resulting in best customer service.
- Maintain highly efficient turnaround time.
Qualifications
QUALIFICATIONS & EXPERIENCE:
- Bachelor’s Degree preferable in Commerce, Banking, Finance or Economic.
- 5 Year’s relevant experience in the banking sector with at least 2 years in similar positions of progressively increasing managerial responsibilities in the function.
