First Abu Dhabi Bank Looking for Senior Engineer- Voice at Abu Dhabi Full Time

Job Description

Job Purpose:

Installation and configure voice & contact centre platform including CC solution with digital channels.

Key Accountabilities:

Generic Accountability

• Engineer as part of the Core Delivery team aligned to a particular service
• Ideally through experience you will enhance your skills across multiple specialisations

Additional Responsibility

• Manage installation and post-installation service and maintenance.
• Project Execution
• Continues Improvement

Job Context:

Specific Accountability

• Works across multiple Service Delivery Teams
• Specialisation: Telephony & Contact Centre
• Team management
• Project Excecution
• Test
• Support
• Network
• Security
• Application
• Platform
• DevOps
• Cloud
• Data
• Database
• Infrastructure

Qualifications

• 5-10 Years of Experience in Software Development Life Cycle or Service Management (e.g. Incident, Problem, Change, Configuration, Availability, IT Continuant Management)
• Deep expertise in 1 or 2 technology stacks and ability to quickly learn new technologies
• Ability to coach and guide the team of Engineers or other Service Management Staff
• Ability to identify requirements and create a solution architecture that meets identified requirements
• Ability to analyze the solution or processes (including, but not limited to Service Management) and offer ways to simplify it
• Proficiency in troubleshooting software or infrastructure issues, troubleshooting using tools or debugging a large codebase
• Improves team operation practices by incorporating best practices
• Successfully launches new features or re-architects old features. Begins to balance technology with business value
• Extensive service Management, scripting, packaging tools, or programming knowledge in various software languages
• Experience / Proficiency in object-oriented design and analysis
• Hands-on experience in designing interactive applications, automation solutions, or service management solutions
• Excellent knowledge of relational databases, SQL etc.
• Maintaining the coding or Service Management standards
• Identifies and evaluates new technologies for implementation
• Strong analytical and reasoning skills with an ability to visualize processes and outcomes
• Experience in system performance monitoring and tuning
• Continually improves system monitoring and alerting
• Identifies and fixes the security vulnerabilities
• Integrates software or existing solutions with existing systems
• Practical knowledge of DevSecOps Model
• Ability to develop test plans and quality assurance procedures
• Recommends changes in policies and procedures
• Mastery in engineering tools applicable to the specialization (including but not limited to various development tool suites, scripting tool suites, version control and source control software such as GitHub/GitLab/Bitbucket, or Service Management tools)
• Hands-on experience in Xtreme Programming, Pair Programming and Agile methodologies