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Job Description
Job Description
To be an integral part of the retail banking segment and bridge the Retail and Corporate relationship with a focus of driving business. Identify and manage a portfolio of Corporate/Partners and penetrate them for Employee Banking business. Build and manage relationships with external stakeholders like Payroll Partners, Administration Heads, HR Heads, Payroll Heads & Finance Heads of Corporate companies and with internal stakeholders like CIB/SME, Product, Sales, Branches, Operations and Credit teams
Responsibilities:
Seek out and source new clients by developing networks and independently identifying and developing relevant resources for sales and business development
Work independently on customers needs
Identify and develop resources relevant to business development and sales goals
Liaise with concern team to ensure top level client experience in all cases of client interactions from follow up to delivery
Attract, as well as retain clients by developing highly creative outreach strategies along with marketing department in the organization
Work in line with the operational procedures of the organization towards its revenue generation and sales growth goals
Work collaboratively with the Marketing to develop creative outreach strategies to attract and retain clients
Continuously review the current processes to find better ways of working
Manage CIB relationships and direct the fulfilment team to execute business in the EB client premises
Grow portfolio of Employee Banking Clients by desired percentage
Organise Helpdesk / Induction activities at client premises in order to generate business revenues by extension on Retail asset products and services.
Lead generation and management through FAB CRM systems
Act as the focal point for customer enquiries
Exceed expectations by increasing standards ofcustomer service also ensure affective complaint management (Addressing customers concerns, at your door services, enhanced TAT…etc.)
Effective Management of Bulk Account opening process for the employees of the targeted CIBG/ TML customer
Constantly design and execute strategies to increasing business penetration within the region
Liaise with Corporate & Investment banking, business banking team to provide their clients with a complete package on retail banking proposition
Drive multi product sales with a focused approach on increasing corporate profitability
Monitor emerging opportunities in Market, Industry and Competition and share information with the Business Intelligence team to keep plans/ strategies agile and improvise in a changing landscape
Work closely with strategic alliances within PBG sales and distribution
Adhere to the Standard Operating Procedures, Policies and Code of Conduct of the bank
Qualifications
Master’s Degree
Experience:
5 years relevant experience in the banking sector
