First Abu Dhabi Bank Looking for AVP- Planning and Strategic Initiatives at Abu Dhabi Full Time

Job Description

Core Responsibilities

• Support, manage and deliver the Branch Transformation Plan in line with Distribution & Sales BEST Strategy and Consumer Banking Strategy.
• Lead optimisation initiatives to reduce costs and streamline the business aligned to Consumer Banking vision and the strategy plan.
• Work with key stakeholders to deliver key projects to evolve the branch network from transaction focused to digital and customer advisory focused.
• Develop and support transformation projects, channel strategies and manage change plans for Distribution & Sales, including Employee Banking.
• Lead the Distribution & Sales overall annual planning process and delivery of tools and enablers, including target allocation, balanced scorecards, incentives, campaigns etc.
• Own the delivery of Grow Your Market initiative working with key stakeholders to create and deliver key insights for Distribution & Sales teams.
• Drive the cost plan for Distribution & Sales.
• Maintain an engaging communications framework within the Distribution team for internal communications. Enhance communications materials and operating rhythm to increase the impact of communications, staff engagement and save time for the front line to absorb.
• Own and lead FABWay Performance Framework. Ensure the framework is embedded as a way of working across all of the channels and is developed to support the growth in the business.
• Own Channel Leads Management for Distribution & Sales and wider Business Units when required.
• Own the delivery of the Business Knowledge plan and effective upskilling of front line teams across all Channels e.g. Training, Clinics, How to Guides, Campaign support tools, FAQs, Huddles etc.
• Drive strategic Be Your Best initiative, delivering the supporting comms, recognition, maintaining the scheme and working with stakeholders to embed principles as a way of working.
• Lead the delivery of colleague engagement events to create a high performing environment and taking appropriate feedback, by using meetings, surveys, etc.
• Ownership of the overall Distribution & Sales colleague engagement plan and track the plan from the staff feedback surveys (Culture Survey).
• Provide business and stakeholder management for key activities aligned to business needs and operating rhythm e.g. Business reviews, Exco updates etc.

Key deliverables

• Lead and manage Branch Transformation and Channel Transformation Plans in line with Distribution & Sales and consumer Banking Strategy.
• Drive the delivery of the overall cost plan for Distribution & Sales.
• Develop a balanced scorecard framework. Evaluate, refresh and create individual Balance Scorecards for frontline Distribution & Sales roles in line with business growth and strategy.
• Develop and maintain the FABWay operating model to ensure effectiveness for the business
• Manage the aggregated change plan for Distribution & Sales.
• Deliver against the Channel Leads Management plan.
• Deliver on the Business Knowledge plan aligned to the needs of each channel ensuring effective upskilling of front line teams across all Channels through, Training, Clinics, How to Guides, Campaign support tools, FAQs, Huddles etc.
• Lead, Manage and deliver Communications Framework. Reduce time for the front line to absorb communications, optimise the communications process and increase the impact of communications.
• Deliver Grow Your Market insights – work with key stakeholders to create and deliver key insights for Distribution & Sales teams.
• Own and lead the strategic Be Your Best initiative, delivering the supporting comms, recognition, maintaining the scheme and working with stakeholders to embed principles as a way of working. Lead the ongoing evolution of the framework.
• Colleague engagement – Increase recognition and colleague engagement.
• Delivery of Distribution & Sales events which will be impactful and drive business performance and results.
• Development of the overall colleague culture plan aligned to the feedback from staff surveys (Culture Survey).

Internal Collaboration

• Develops relationships and coordinates with other departments to meet stakeholder service expectations.
• Engages with stakeholders including Product, Operations, Digital, Finance, Marketing and Legal etc. to deliver timely and effective level of client experience to our clients.
• Facilitates and engages with front line senior leadership teams to seek feedback and continually develop initiatives and frameworks.
• Provide business support for senior leadership.

Policies, Systems, Processes and Procedures

• Implements departmental policies, systems, and procedures so that all relevant procedural / legislative requirements are fulfilled while delivering a quality and cost-effective service.
• Contributes to the identification of opportunities for continuous improvement of systems, processes, and practices while considering international leading practice, improvement of business processes, cost reduction, and productivity improvement.
• Adherence to Standard Operating Procedures (SOP), Group Policies and Code of Conduct.

People Management Responsibilities

• Defines goals and key performance indicators for each member of the team and ensure effective implementation of the bank’s performance management process.
• Develops talent within the team by providing guidance and coaching to achieve the defined goals.
• Conducting 121 meetings with team members to track and mange performance and devise action plans.

Qualifications

Threshold Qualifications

• University Degree or Equivalent Qualification (Sales Diploma or certification preferable)

Years & Nature of Experience

• Minimum of 8-10 years of experience in Banking, with at least 5 years in a similar role and experience in planning, transformation, stakeholder management, frontline sales, and colleague engagement.