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Job Description
Job Description
JOB PURPOSE
To effectively lead a team of Collectors and ensure that the collection targets are met in terms of net flows and reduce flow into charge off pool.
Key Responsibilities
Strategic Responsibilities
. Supervise and manage a team of collectors to ensure that the collection targets are met.
. Implement collection strategy, techniques and procedures at various delinquent stages of the accounts.
. Train, develop, motivate and review the performance of Department staff members to assist them to perform to high standards and develop their potential to enhance knowledge-based skills.
Core Responsibilities
. Review the collections strategy regularly and train collectors to ensure that the collection techniques change with change in the legal and economic situation of the country.
. Assist in creating an incentive structure to ensure that good performers are rewarded.
. Ensure capacity planning is in place and a load-balancing is done for the unit.
. Review the collection reports on a daily basis and discuss the performance with the team.
. Remain in constant touch with law enforcement agencies and external lawyers and keep the unit updated on any changes anticipated in the legal scenario of the country
. Provide important feedback on collections to the Head Credit for modification of the front end acceptance criteria.
. Ensure low risk Audit rating for the unit.
. Ensure that the team targets are met on a monthly basis
. Negotiate with the customer wherever applicable and reach out for a settlement in consultation with the Manager, Collections / Head, Collections.
. Ensure that the collection process is carried out within the framework of code of conduct and keeping in mind the reputation of the bank.
Qualifications
Threshold Qualifications
- Bachelor’s Degree
Years & Nature of Experience
- Minimum of 10 years of experience in consumer banking with at least 5 years in a supervisory role
