Description:
They are looking for Application Support Specialist – CRM, Location: Dubai
Experience in application production support within the itil framework. hands on experience in proactive monitoring, troubleshooting application related problems on production, incident analysis & resolution, and rca related to application.
Hands on experience in ensuring the resolution for production issues is accurate and within sla.
Experience in workflow maintenance and configuration.
Exposure to banking domain would be an added advantage.
Strong understanding of siebel architecture.
Strong siebel crm experience in workflow, configuration and eai.
Siebel tools and siebel application.
Understanding of siebel open ui concepts.
Hands on experience on siebel eim module.
Hands on experience in application support and day to day siebel application monitoring.
Hands on experience in trouble shooting siebel related problems on production, incident analysis& resolution, and rca related to siebel application.
Hands on experience in obiee, informatica & dac.
Hands on experience in UNIX command.
Experience in handling interface related issues and good idea about the middleware systems like tibco/open API/ micro services.
Very good knowledge in oracle – sql & pl/sql.
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