Purpose
As Etihad Airways prepares for sustainable growth, we have an incredibly exciting journey ahead, with a clear vision and purpose. We are looking to expand our expertise in our Commercial Sales Planning division to enable us for our future goals. We are seeking a highly motivated and experienced Manager to lead our Global Sales Policies and Communications function. This role is pivotal in ensuring the alignment and effectiveness of our sales policies, and processes across all regions. The ideal candidate will have a strong background in sales operations, policy development, and effective communication to drive consistency, compliance, and efficiency within our global sales organization.
Accountabilities
. Responsible for planning, managing, controlling, coordinating, and participating in all communication activities with external B2B customers and internal sales organisation.
. Actively works with EY Policy team to keep a track regarding policy updates and changes.
. Collaborate with multiple sales leaders and support in designing/ refining and building sales processes and documenting any changes thereafter.
. Work closely with internal audit team for any audit requirements related to Sales. Collaborate with appropriate sales leader to resolve the observations and prepare plan of action.
. Responsible for Etihad Hub public site, our online resource for trade partners worldwide. .Lead end to end development and maintenance of the site including design and structure of the same.
. Be a point of contact for entire sales organisation for any matters related with sales processes, B2B policies or communications.
Education & Experience
. Bachelor’s degree in any relevant field
. Should have 5+ years of relevant work experience in Airline policy and communications.
. 5+ year’s communications, marketing, or policy related business experience.
. Thorough understanding of aviation sales and commercial governance policies and procedures.
. Hands on experience on AEM / HTML /CSS and website design
. Should have experience in handling audit processes and planning actions from audit observations.
. Strong communication skills for articulating policies and processes to external and internal stakeholders
. Excellent messaging and copywriting/editorial skills and visual content creation.
About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.
Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.
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