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Job Description
Long Description
Responsible for developing the culinary offering to agreed standards for Etihad Airways Global lounges. Provide a world class culinary experience on ground, Hub, Etihad operated and Third-Party lounges, for all Etihad guests, with the target to achieve the highest customer satisfaction ratings, Food & Beverage NPS, and alignment with overall Guest Experience & Hospitality strategy.
Accountabilities
.Drive and implement the Global Lounge food philosophy, including menu development to agreed standards across hub and outstation service providers.
.Develop all menu cycles for Hub Etihad operated and Third-Party lounges, to enhance the on ground experience and ensure accuracy of menu specifications, standard guidelines, cycle plans.
.Work closely with procurement to ensure reliable supply chain and sustainable menu development for Hub volume required.
.Evaluate hub product tender submissions and product scope creation for all Etihad food items, specifically in the Global lounges.
.Network wide activation planning for all lounges, including events, festive and religious celebrations.
.Organise photoshoots for Etihad publications, including social media for lounge and lounge concepts.
.Accountable for overall Terminal A menu development, devising 10 different concepts and offerings.
.Establish strong working relationships and stakeholder management, with Hub caterers and global service providers.
.Monitor and audit performance of hub caterers through onsite meal tastings in lounges and Third-Party lounges, reporting back to Etihad Senior Manager’s with recommendations for actions.
.Etihad link with Procurement, supply chain and suppliers to develop scope and evaluations of lounge provider and products.
.Manage internal and external functions, representing Etihad with high standards at all times.
.As a core part of the culinary team, the Manager Hub & Global Lounge Menu Design and Standards is involved in other airline food & beverage projects and requirements as required.
Education & Experience
.Airline or large-scale production facility catering experience preferred bachelor’s degree or equivalent work experience (essential)
.Minimum five years experience in senior chef positions held within five-star hotels and restaurants with Michelin star (or country-specific equivalent) establishments (preferred)
.Leadership and management of large teams to deliver key programs of work and projects across multiple stakeholders both internal and external
.Excellent client-facing and internal communication skills
.Excellent written and verbal communication skills
.Strong organizational skills, robust working knowledge of Microsoft Office Suite
About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.
Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.
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