Log In
Sign Up
Job Description
Synopsis
Responsible for the smooth and efficient, safe on time delivery of catering products to aircraft and other utilities within and outside of airport Ensuring all related operational matters are dealt with in an effective manner for fleet and people utilization, effective communications with all airlines and internal representatives ensuring every customer is highly satisfied where customer service is key to the business success. Practice active Leadership though clear, concise communications through employee engagement ensuring that the department operates within allocated budgetary operational expenditure KPIs you are set.
Accountabilities
. Coordinate resource as planned to meet work loads on hi-lifts to flights and catering requirements outside of our facility.
. Maintain accurate and on time delivery of all catering related services to customers as per specification and standards.
. Exercise control and accountability on fueling, road worthiness and cleaning of vehicles.
. Closely monitor aircraft movements and liaise closely with Duty officer and team leaders to ensure smooth and effective running of operations.
. Continuously improve the performance of the department by means review and suggestion areas of improvement with justification.
. Ensure that all apron personnel have applicable PPE to operate safely airside, while ensuring all guidelines are strictly followed by all drivers.
. Liaise with airport transport officials / ramp personnel and traffic police Mobile patrols, Apron monitoring, supervise driving tests and maintain all records whilst keeping all focused on delivering on their field of expertise.
. Should be well versed with emergency procedures of catering hiloaders, Apron /Ramp/ Airport Safety. Manage a team of 50+ drivers and ensuring on time positioning of catering vehicles as per airline schedule, team allocations and vehicle availability in his shift
. Safety is one of the primary responsibility it’s your duty to report any incidents, near misses and hazardous conditions in the work place.
. Comply with health and safety procedures through SOPS, ramp safety guidelines.
. Actively seek to reduce the risk of accidents and incidents by means of monitoring, auditing, checks and training.
. Assist Duty officers in any required investigation with regard to customer or company complaints, highlighting improvements / corrective actions
Education & Experience
. Senior Secondary
. Must have a minimum of 3 years of similar airside experience .This would be in a supervisory position overseeing an operational logistics department with a headcount of 60+ staff or 100 vehicle movements per day.
. Active Heavy vehicle UAE license
. Shift duties
About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in 2003 and quickly went on to become one of the world’s leading airlines. From its home in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia and North America. Together with Etihad’s codeshare partners, Etihad’s network offers access to hundreds of international destinations. In recent years, Etihad has received numerous awards for its superior service and products, cargo offering, loyalty programme and more. Etihad is recognised as one of the world’s leading airlines in response to COVID-19 and was the first airline in the world to fully vaccinate its crew on board.
Etihad sees tackling the climate crisis as the most important issue of our time, and through strategic partnerships with major global aviation brands and OEMs, Etihad is relentless in its pursuit of industry decarbonisation.
To learn more, visit
.
