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Company Overview:
Join our dynamic team in Dubai and be part of a leading company committed to delivering exceptional customer service. We pride ourselves on providing top-quality produc and ensuring customer satisfaction at every touchpoint. As we expand our operations, we are seeking dedicated Customer Service Representatives to join us in delivering outstanding support to our clients.
Position Overview:
As a Customer Service Representative, you will be the frontline of our company, providing assistance and support to our valued customers. Your primary responsibility will be to address customer inquiries, resolve issues, and ensure a positive customer experience. This role requires strong communication skills, empathy, and a passion for helping others.
Responsibilities:
Respond promptly to customer inquiries via phone, email, and chat.
Assist customers with produ questions and issues.
Provide information about produc, pricing, and promotions.
Process orders, returns, and exchanges efficiently and accurately.
Handle customer complaints and escalate complex issues to the appropriate department.
Maintain a high level of professionalism and empathy in all customer interactions.
Keep accurate records of customer interactions and transactions.
Requirements:
Proven experience in customer service or a related field.
Excellent communication and interpersonal skills.
Ability to remain calm and composed under pressure.
Strong problem-solving abilities and attention to detail.
Proficiency in using customer service software and tools.
Fluency in English; additional languages are a plus.
Flexible schedule to accommodate shifts, including weekends and holidays.
Benefits:
Competitive salary with performance bonuses.
Health insurance coverage.
Opportunities for career growth and advancement.
Supportive and inclusive work environment.
How to Apply:
If you are passionate about providing exceptional customer service and eager to join a dynamic team in Dubai, we want to hear from you! Please submit your resume and cover letter to [ *** ] with the subject line “Customer Service Representative Application”. Only shortlisted candidates will be contacted for further steps.
Join us and make a difference in the lives of our customers in Dubai!
Candidate Requirement
Cv
Passport
Certificate
