ePaper Ltd – Print Management Solutions Looking for Technical Support Engineer – Pre & Post Sales at United Arab Emirates Full Time

Company Description

ePaper Ltd. is a provider of Sentinel print management software and hardware solutions and SaveToner print optimization technology. The company operates worldwide, including in the USA, India, and Israel, and utilizes its proprietary embedded software print release stations to enable printing, scanning, and copying in any industry or enterprise. Its main goal is to optimize printing operations to improve security, decrease costs, and improve usability while promoting greener office environments.

Role Description

This is a full-time on-site role for a Technical Support Engineer – pre- and Sales at ePaper Ltd. located in Dubai. The Technical Support Engineer will be responsible for providing technical support for pre and post-sales activities including troubleshooting, analyzing and solving customer problems, and delivering an excellent customer service experience.

Qualifications

• Technical Support and Troubleshooting skills
• Strong analytical skills
• Excellent Customer Support and Customer Service skills
• Ability to work collaboratively with sales teams to provide pre-sales support to customers
• Excellent communication and interpersonal skills
• Experience in a technical support role
• Bachelor’s degree in Computer Science, Engineering, or a related field
• Experience in printing solutions or device management software is a must.
• Do Not apply if you do not match these requirements.