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Job Description
Job Purpose
Emirates SkyCargo is a world-class air cargo carrier, with a vast network of destinations, cutting-edge facilities, and a focus on innovation, efficiency, and sustainability.
As a System Analyst, you will be leading the functional analysis of assigned business areas through constant interaction with the process owners and customers. You will provide process knowledge and business analysis and inputs on process and systems improvements to the information technology development teams (either internal or external) and test, implement and organise the training of the tested systems across the network.
Below are the key responsibilities of the role:
System Analyst
1. Lead, influence and facilitate the requirement analysis, design review meetings with the Process Owners to help the express systems providers development team to understand and appreciate the business requirements and improve user interface. You will manage the end user expectations from the system prospective, and influence them on the changes/improvements to the systems/processes.
2. Review, analyse and evaluate the documents produced by the development team to ensure that the entire documents accurately reflect all the business needs. Interact with the process owners, other regulatory authorities and connected parties to review the same and co-ordinate with the development team to address deviations. Will also be responsible to review and sign off the BUCs produced by the consultants.
3. Oversee and facilitate the testing of all enhancements and express systems produced by the development team for the concerned business areas, to ensure that all the new systems are comprehensively tested (including interface) and feedback is provided to the development team ensuring the feedback is incorporated in the system. Ensure all the bugs are fixed prior to rolling out the system to the network in a qualitative manner. Coordinate and ensure testing is conducted among the key outstation users as well.
4. Manage post cut over of new systems and enhancements act as the system consultants to the users during the induction period and provide functional support to comprehend the system and the business logic. Act as the functional expert for the modifications and enhancements to the system and prioritise them based on strategic business drivers as opposed to individual staff or station needs.
Generic
0. Research, collate, analyse and document all the current and future business needs (processes and systems) and the changes that are required in the business process/systems by interacting with the concerned process owners, senior management, regulatory authorities, other logistics partners and customers to ensure that short and long term business requirements will be met by the system. Identify and promote areas that offer cost saving, productivity gain and/or maximising the use of the system.
0. Conduct a gap analysis to identify, evaluate the current/future shortfalls and recommend the process changes/solutions that are required in light of the system requirements to satisfy the current and future business needs to ensure that the processes and systems developed & delivered will be properly aligned.
0. Develop and educate the systems providers assigned team on the concerned business areas to help them to understand the industry trends, changes in the business needs, short & long term business objectives, etc. Facilitate and translate the business requirements with the systems providers ensuring these are understood for translation into systems requirements.
Planning and Development
0. Define and develop business requirements for technology and automation in collaboration with the operations and express systems team. Ensure that business requirements are analysed, challenged, understood and documented so that user requirements and defined solutions meet business needs based on functional fit, development time and cost.
1. Independently undertake projects/research to evaluate and implement proposals received from various sources on productivity. Provide professional guidance/coaching and analytical support to the project/cross-functional team members in the application of methodology, tools and techniques to be used during projects in order to ensure successful achievement of continuous process improvement in all facets of the business.
2. Effectively contribute to the design & development of e-initiatives to increase awareness of the electronic medium as a prominent channel for sales and support implementation of promotional strategies to promote e-initiatives as an approach for creating new levels of customer satisfaction.
3. Educate and increase awareness across the business on the available and new tools, techniques and methodologies, for continued effective collaboration and leverage of available information to improve decision making in the day to day operations.
Qualifications & Experience
To be considered for the role, you must meet the below requirements:
– Degree in Business Management/ Supply Chain management or IT.
– 5+ years of working experience in areas such as Air Cargo, logistics and supply chains, operations, warehousing, freight forwarding etc., OR experience as a business systems implementing revenue optimisation initiatives or business systems based around information technology.
– Ability to analyse business requirements for systems and understanding the application systems development life cycle including compliance with business process and SDLC methodology.
– Good understanding of all aspects/concepts of Cargo, logistics and supply chains is useful but not critical.
– Knowledge of Airline revenue/finance accounting and in-depth knowledge of the current cargo systems is useful but not critical.
– Knowledge of new and emerging technologies like RFID smart tags, GPS tracking. Knowledge of manufacturing, distribution, shipping, demand and trends of commercial merchandise is useful but not critical.
At Emirates, we’re committed to providing our employees with opportunities to grow and develop in their careers. So if you’re a skilled and experienced Systems Analyst looking for a challenging and rewarding opportunity, apply today and join our team!
Salary & Benefits
Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careersJoin us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers
