JOB ACCOUNTABILITIES
1. Develop and implement an IT infrastructure roadmap to support the IT strategy for the Emirates Group driving initiatives that ensure the IT infrastructure is upgraded, simplified, and standardised to effectively support the business at optimal cost.
2. Deliver an IT infrastructure service that is resilient, reliable and meets agreed service levels. Develop effective performance measures to benchmark and monitor the quality and cost and drive service improvement plans that drive continuous improvement.
3. Develop the service management strategy for all IT services, agree service level standards and monitor compliance. Lead the operations centre for all end-to-end IT services across the Emirates Group. Monitor critical IT incidents that might affect business operations and drive their timely resolution.
4. Lead and drive industry best standards for DevSecOps and Automation, ensuring continuous integration, delivery, infrastructure management and deployment automation in the development and implementation of creative tech solutions.
5. Lead the Group’s hybrid cloud strategy, in the migration of existing on-premises services to on-cloud service to improve quality and productivity, in a cost-conscious manner. Lead the cloud provisioning requirements and technical design with a focus on improving time to market and delivery quality.
6. Develop and drive a groupwide digital workplace strategy that ensures digital workplace services are fully adopted, reliable and easy to use by all employees in the Group.
Qualifications & Experience
Qualifications:
Degree or Honours (12+3 or equivalent)
Post Graduate Qualification preferred
Experience:
15+ yrs experience in varied IT functions at a senior level in a large multinational corporate company, ideally in the travel/transportation industry
Experience in an IT Support and Service Management environment
Knowledge/skills:
– IT service management
– IT Infrastructure and operations
– Systems architecture and standards
– Network planning and design
– Industry knowledge of digital workplace
– Cloud platforms
– Relationship management
– Thought leadership
Leadership Role: Yes
Safety Sensitive Role: No
Salary & Benefits
Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
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