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Job Description
Job Purpose
To supervise the flight simulator experience within the Emirates store, ensuring that simulator customers are provided with quality and timely service, and that technical support is provided as necessary.
To supervise the flight simulator experience within the Emirates store, ensuring that simulator customers are provided with quality and timely service, and that technical support is provided as necessary.
Job Outline:
– Provide an optimum simulator experience to customers with a knowledgeable and efficient service, acting as a Brand Ambassador for Emirates and the experience.
– Coordinate online bookings via the website back-office engine. Collate a database and agree marketing plans with the Merchandise Support Specialist ensuring this aligns with the Official Store Shop Supervisor’s requirements
– Provide technical support for the simulator experience hardware and software, make daily check-lists and liaise with management on a weekly basis. Take action in the likelihood of a technical breakdown in order to minimize lost revenue. Work with the management team to ensure software patches and hardware upgrades are planned with the minimum of disruption
– Track and monitor annual sales and profit targets for the simulator experience and Dubai Mall Store with appropriate inputs from department management .
– Assist the Dubai Mall Official Store Shop Supervisor with large in-store events and promotions at the Official Store in line with the Merchandise Support Specialists requirements
– Be the first point of contact for Emaars retail team with relevance to simulator experience enquiries, documenting all meetings and correspondences, informing the Merchandise Support Specialist when necessary
Qualifications & Experience
Qualifications:
12 Years schooling or equivalent
Experience:
Marketing & Media Communication.Other : 5+ Years
Knowledge/Skills:
Experience in retail sales or customer services experience
Customer service experience in a supervisory role is preferred.
Safety Sensitive Role: No
Leadership Role: No
Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
