Job Outline:
– Define, maintain and implement the Digital Workplace Strategy of the Emirates Group. Enable end to end ownership of the Digital Workplace Services including end-user devices, connectivity, security, identity management, collaboration and content and productivity platforms.
– Define, own and maintain the roadmap of all Digital Workplace services to ensure that a consistent and seamless digital workplace experience is offered to all employees of the group, independent from the location and device they work from.
– Drive full adoption of the services among all end-users to ensure they get maximum value from the various productivity and collaboration services. Promote new digital workplace capabilities by driving a culture change in how these are used and ensure the value of Digital Workplace within the Group is fully recognised. Closely work with suppliers to fully understand the service capabilities as well as jointly running adoption campaigns across the group.
– Manage the budget responsibility for all Digital Workplace services covering annual budgeting, forecasting and tracing of budgets. This includes budgets for 3rd party services (Microsoft Enterprise Agreement etc.) for the Emirates Group.
– Actively participate in all aspects of contractual revisions, renegotiation, RFPs, for related 3rd party services.
– Ensure full adherence to contractual performance level agreements and take appropriate action in case of non-performance.
– Continuously identify and develop efficiency opportunities, to reduce cost of the solutions across the Group.
– Manage the entire lifecycle of all services and ensures that services provided are managed and offered as a service with full-service description and performance KPIs.
– Provide support for all other IT teams for any incidents raised around the usage of Digital Workplace services.
– Lead, coach, and mentor the team of high performing individuals, providing servant leadership and providing continuous feedback whilst facilitating professional development. Foster a climate of systematically embedding a culture of faster delivery, quality and continuous improvement, ensuring customer needs are met and expectations exceeded whilst supporting the team through continuous, transparency and openness, to grow and maintain trust with the wider business.
Qualifications & Experience
– Information Technology.Other : 10+ Years
– Degree or Honours (12+3 or equivalent) :
– Degree in Computer Science with relevant Service Management certifications Relevant experience with
– 5+ years experience in a leading the implementation and support of Digital Workplace Services in a large organisation.
– 5+ years in leading role Service Management lead for a large scale international with a complex infrastructure.
– A track record of implementing and driving adoption of Digital Workplace services in a large organisation.
Knowledge/skills:
– In-depth knowledge of Microsoft Office365 productivity and collaboration products.
– Actively in tough with latest Digital Workplace Services industry trends.
– Solid understanding of supporting networks and devices.
– Strong awareness of ITIL processes.
– Highly developed critical thinking skills with ability to challenge established working practices in a constructive manner
– Strong Senior Management engagement skills with Vendor, IT and Business Executive Management.
– The ability to communicate and influence end-user communities to drive proper adoption of the various services.
– Ability to articulate future digital workplace trends.
Leadership Role : Yes
Salary & Benefits
Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers
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