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Job Description
Job Purpose
Emirates Skywards has more than 30 million members worldwide. The loyalty programme offers four tiers of membership – Blue, Silver, Gold and Platinum – with each tier earning exclusive privileges, including: airport lounge access, instant flight upgrades, priority check-in and boarding, complimentary seat selection, excess baggage allowance, preferential Cash+Miles rates, and complimentary Wi-Fi internet on-board.
Emirates Skywards has hundreds of brand partners including airline, hotel, financial, retail, and lifestyle partners. The loyalty programme recently launched a one-stop shop for members to learn how to earn and spend Miles, every day, everywhere with more than 4,000 retail, lifestyle, and car rental partners and access to around 2 million hotels via travel partners worldwide. Click here to explore a world of lifestyle rewards with Skywards Living.
Recognised for its industry leading initiatives and innovative product offerings – Emirates Skywards has scooped more than 50 awards since its inception.
About the Role:
As a Loyalty Fraud Risk and Data Protection Specialist you will manage and control tasks related to data privacy, governance and fraud risk management streams to protect member accounts, data and miles through the security platform, Data Analytics and regular fraud risk reviews. Additionally provide fraud, cybersecurity and data privacy support with new project launches.
What you will do:
. Manage discussions on technical issues with Thread Matrix Platform (TMX) account management team by maintaining and updating issues register and rules register. Support Machine Learning for the Security Platform by ensuring timely updating of Final Outcomes back into the Security Platform.
. Analyse existing rules and propose fixes for non-performing or misfiring business rules or new rules. Review accuracy of forensic checks carried out by the Data Integrity Analysts and evaluate the identified fraud trends. Review and finalize UAT outcomes and provide update to the Fraud Risk Manager/ Data Privacy Manager and relevant stakeholders. Generate and provide security platform related KPIs dashboard on fraud rate, OTP rate, reject rate and false positive rate.
. Access data, reports and analytics from various enterprise sources, integrate available information, decipher underlying trends and anomalies, and discern obscure patterns found in the datasets. Conduct quality reviews on accuracy, completeness and timely performance of checks conducted by Fraud & Data Privacy Risk Officer on exception reports. Review and ensure compliance by Fraud & Data Privacy Risk Officer with SDIIs established SLAs in actioning identified fraudulent cases. Document and report abuse/fraud cases/ trends escalated by Fraud & Data Privacy Risk Officer with SDII management by preparing an Audit Report.
. Conduct Access Reviews for CRIS application, CRIS Data Warehouse BO access and RBA Portal access in coordination with IDAM, and TMX account management team. Report the final access counts and clean- up statistics to SDII management.
. Coordinate audits, schedule stakeholder meetings and collect required documents. Support Audit Actions implementation by Updating Audit Action Tracker and tracking Action due dates. Provide periodic updates to SDII Management on Audits progress and actions implementation status.
. Follow the Incident Response Plan (IRP) checklist. Provide incident impact analysis and regular updates to the SDII Manager. Support SDII Manager with Post Incident Review (PIR) and remedial measures. Maintain and update the Incidents Repository.
. Manage, coach, develop and motivate team members, ensuring they understand their objectives and have the necessary skills to executive their role effectively.
Qualifications & Experience
This job might be for you if you have:
. Degree or Honours (12+3 or equivalent)
. 8+ Years experience in Commercial/Sales/Other
. Experience of working in an Audit, Fraud Risk Management or Skywards Operations role
You’ll have an edge if you possess:
. Proficiency in fraud concepts, process flows, and a general understanding of fraud controls
. Working knowledge of MARS, MACS, CRIS, Business Objects, MS Office (esp. MS Excel)
. Good communication and inter-personal skills, as the jobholder is expected to interact extensively both within Skywards as well as externally
. Strong analytical skills
What Emirates can offer you
. A competitive salary, paid tax-free and reviewed annually
. 39 calendar days annual leave, plus public holidays
. Full relocation package, including flights, shipping and optional hotel accommodation on arrival
. Annual leave travel – return tickets home each year
. Private medical insurance
. Discounts on airline tickets for EK and partner networks
. Travel benefits and discounts for friends & family
. Education Support Allowance for children’s education in Dubai or abroad
Safety Sensitive Role: No
Leadership Role: Yes
Salary & Benefits
Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. You can find out more information about our employee benefits in the Working Here section of our website www.emirates.com/careers. Further information on what’s it like to live and work in our cosmopolitan home city, can be found in the Dubai Lifestyle section.
