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Job Description
Emirates Skywards, the award-winning loyalty programme of Emirates and flydubai, has marked more than 20 years of excellence, innovation and unmatched rewards. Over the past 2 decades, the loyalty programme has exponentially grown its membership base by offering value and rich, personalised experiences to its members around the world. The programme has extensively invested to diversify its brand partnerships, and utilise innovative digital technology, so that it can offer its members across the globe with more ways to earn and enjoy rewards, conveniently and via new touchpoints. In order to support its ambitious growth, we have embarked upon an journey to replace the in-house Loyalty platform to a new state- of- the -art vendor hosted platform. A time bound project that warrants an experienced team across various business roles in Skywards to partner with Internal IT, vendor and stakeholders to successfully launch this across an established, diverse and multi-faceted organization. The Business Solutions & Operational Manager will manage, prioritise, and deliver key initiatives aligned to the departments strategy. This role will be responsible for monitoring and proactively driving foundational improvments on the Loyalty Platform and also managing the business support and operations team to ensure Skywards business continuity. Additionally, the Business Solitions & Operational Manager will design, develop and scale the Skywards Infinity platform that will connect local members in strategic markets to local lifestyle partners, across a number of verticals. The platform will provide members with an opportunity to earn and burn everyday in a seamless way, and will provide the partners with an effective channel to engage with members. This role will work in close collaboration with the Partnerships Team to ensure platform meets the requirements of the business development and partnerships strategy. Job Outline: 1. Responsible for the end-to-end delivery and management of key strategic projects and initiatives. 2. Collaborate with department Heads, IT and supplier partners to ensure successful implementation of Skywards initiatives in line with the department?s future direction and strategy, ensuring optimal return on technology investments. 3. Innovate, identify, and recommend industry best practices with regards to automated business processes as well as proactively seek, validate, and collate the current & future process/ technology needs of Skywards, resulting in improved efficiency, cost reduction and customer experience. 4. Manage programme budgets, control costs and implement solutions to ensure the programme delivers within set commercial objectives and adheres to security and privacy compliance requirements. Monitor internal performance measures to ensure programme deliverables are on track 5. Support the portfolio management and project governance of a broad range of initiatives 6. Ensure prioritisation, cross-functional bridging, and visibility of Skywards initiatives through strong stakeholder management and communication. within the Skywards department and the wider Emirates organisation. 7. Manage and coach a team of delivery leads to ensure on-time and within budget delivery of all strategic initiatives in line with agreed objectives and requirements. 8. Champion collaboration, technology enabled innovation, and Skywards participation in Emirates? activities around core business transformation and innovation. 9. Manage the business support and operations team to ensure Skywards business continuity.
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