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Requirements:-
Dr.Nutrition Company is looking for a customer-oriented service representative.
Description:-
- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call-handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Requirements:-
- Must have Bachelor’s degree
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
