Description:
Opportunity at Dubai Offshore Sailing Club
Looking for Service Support Manager
Job Purpose
The role of Support Services Manager is a senior position, overseeing all the Service departments to improve organizational processes and enhance quality, productivity and efficiency, whilst liaising with board members, club members, membership applicants and department managers.
Job Responsibilities
Manage the various functions of the operations of the club, including the Reception/Administration, Membership, HR, IT, Communications/Marketing and Regulatory Compliance
Communicate with Club members on enquiries
Assist in developing initiatives to increase participation in sailing activities and membership engagement on F&B events
Organize interactive open days for non-members and actively engage
Develop, implement and review operational policies and procedures
Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations
Communicate effectively with team members at all levels to provide support, improve staff morale and performance
Support the administrative needs of the board of directors
Ensure all operations are carried on in an appropriate, cost-effective way
Improve operational management systems, processes and best practices
Ensure quality customer service
Manage budgets and forecasts
Oversee and Implement marketing strategies
Perform appraisals and monitor KPIs
Act as a rotational duty manager where required
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