Description:
Responsibilities:
Serve as the first point of contact for customers in Dubai through various channels, including phone, email, chat, and social media.
Respond promptly and courteously to customer queries, providing accurate information and practical solutions.
Demonstrate empathy and understanding while addressing customer concerns and ensuring a positive customer experience.
Troubleshoot and resolve product or service-related issues, guiding customers through step-by-step resolutions or escalating complex cases to senior support as needed.
Maintain accurate records of customer interactions and transactions in the CRM system.
Proactively identify recurring issues and suggest process improvements to enhance customer satisfaction.
Follow up with customers to ensure their issues are resolved to their satisfaction.
Requirements:
Proven work experience as a Customer Support Executive (preferred)
Excellent verbal communication skills in English; Hindi, Tegulu, kannada
Strong cultural awareness and sensitivity to interact effectively with a diverse customer base.
Empathetic, patient, and able to handle challenging customer interactions with professionalism.
Problem-solving mindset with the ability to think on your feet and find creative solutions.
A positive attitude, self-motivation, and the ability to work well independently and as part of a team.
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