DHL Looking for Quality Supervisor in United Arab Emirates Full Time

Job Description

Danzas AEI Emirates L.L.C.is a joint venture betweenAl Tayer Group and DHL Global Forwarding. It?sthe market leader in Freight Forwarding and Logistics in Dubai.The brand name is taken from the original Danzas Company, now rebranded as DHL Global Forwarding, which was established in 1815 by Louis Danzas. In the UAE, Al Tayer Group started the logistics business in 1989, later rebranding as Danzas AEI Emirates. The company has grown from strength to strength to become the leading logistics provider in Dubai and the Northern Emirates.With a workforce of 1,200 DHL Certified Logistics and Freight Forwarding experts, Danzas puts its peoplefront and center of everything, to ensure it attracts, develops and retains the best team, executes the best operations, delivers the best customer experience, and creates the best results for all its customers and partners. It offers leading transportation solutions by Air, Ocean, and Road. Danzas is the market leader in Customs Brokerage and has won awards for smart freezone and clearance services. With warehouse capacity exceeding 240,000 m2, no customer is too large or too small.Connecting People. Improving Lives.

• Currently, we are looking for a passionate and energeticQuality Supervisorin theContract Logistics Team. The position will ensure to manage the training activities done as well as the effectiveness of these activities. To ensure that documentation process are being done in accordance to the procedure

Key Responsibilities

• Implement proper documentation procedure and organize all the files in accordance to the DCC (Document Control Center) procedure.
• Provide the necessary improvements on the existing documentation process.
• Generate SOP concerning all documentation aspects.
• Monitoring the documentation process to see if it is being followed and implemented as indicated in the procedure.
• Develop training manuals and other materials that will be useful in the training sessions.
• Provide training plans and coordinate with the Quality Team. Check the effectiveness of training conducted through the QA data gathered.
• Monitoring the performance of the operators that undergo training and train them if they are not being effective.
• Analyzing the effectiveness of training given to the operatives and cross-train if necessary to function on different areas.
• Coordinating with the Quality Supervisor for any plans or problems encountered during the training period.
• Get involved in the customer claims received and use these scenarios as part of the training plan / programs.
• Provide summary report or progress report on the activities done.
• Ensure right parts in right condition are shipped to customer achieving
• Reducing overall claims from customers ? 10% reduction against total lines shipped year on year
• Identify Continues Improvement Opportunities and Implement quality initiatives like Quality Walls etc., on time as per schedule.
• Timely Reports, tracking and monitoring team performance.
• Monitor and Ensure all claim types are closed within 30 calendar days.

Job Skills, Qualifications & Experience:

• University degree
• Experience in the logistics or production in a quality engineering function.
• Years of experience as DCC (Document Control Center) Staff or Trainor.
• Sound understanding of a quality management system, documentation procedure and training plans.
• Excellent communication/presentation skills together with exceptional analytical skills.
• Ability to work independently and also comfortable with team-based work structure.
• Excellent knowledge in MS office packages.
• Proven ability to work under pressure, and the ability to think strategically and creatively.
• Can suggest a lot of improvement in the aspect of training and documentation procedure

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?We are part of Deutsche Post DHL, the world?s leading logistics provider with operations in over 220 countries. Visit our career site on the web athttps://www.logistics.dhl/us-en/home/careers.html

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