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Job Description
Summary
To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be provide authentic and genuine Moroccan Hammam Services and also assisting in the Spa, for the departmental related treatments.
To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.
General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.
Qualifications
Responsible to welcome all guests, ensuring they have an exceptional staying experience
Creating lasting memories and building relationships.
You will bring our purpose to life, by using your personal flair and style when interacting with our guests.
Ideally you have a relevant degree or diploma in Hospitality or Tourism management.
Minimum 2 years work experience in hotel operations. Specializing in Spa Therapy and mainly in Morrocan Hammam Therapy.
Good customer service, communications and interpersonal skills are a must. English and Arabic is a must.
