Destination Hotels Looking for Lobby Ambassador – Preferably Female at Abu Dhabi Full Time

Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures
. Offer rooming to each arrival
. Assist guest in resort activity enquiries/requests
. Ensure that established levels of guest service are maintained at all times within the reception area
. Actively elicit guest feedback and preferences, regarding resort services and ensures action is initiated on the same to maximize guest satisfaction
. Ensures guest errands are executed as directed
. Refresh towels to be handed to all VIP arrivals
. Coordinate transportation for guests in collaboration with the Bell team including buggy and airport transfers
. Handle difficult situations effectively following resort policies and procedures
. Perform all duties and responsibilities in a timely and efficient manner in accordance with established Resort’s Policies & Procedures to achieve the overall objectives of this position
. Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Assistant Manager
. Keep the immediate Manager / Supervisor promptly and fully informed of all problems or unusual matters of significance
. Actively participate in upselling Spa, Food and Beverage outlets and excursions
. Is aware of all house rules and assists in enforcing them on team members
. Always conduct herself in such a manner so as to encourage all fellow team members to do likewise
. Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate

. Project at all times, a favorable image of the company, resort and department

• 1/2 years Hostess/receptionist – Front Office working experiences
• Familiar with Opera system
• At least Diploma graduate
• Fluent English