Deluxe Holiday Homes Looking for Claims Specialist at United Arab Emirates Full Time

Deluxe Holiday Homes is Dubai’s leading vacation rental management firm, boasting a comprehensive suite of services that spans across vacation rentals, property management, real estate brokerage, and more. With a commitment to innovation, professionalism, and excellence, we manage over 680+ properties and employ a dedicated team of over 240+ professionals.

About the Role:

As a Claim Specialist at Deluxe Holiday Homes, you will be responsible for managing and processing claims efficiently and accurately. Your attention to detail and problem-solving skills will be crucial in ensuring our guests have a seamless experience.

Responsibilities:

• Take comprehensive responsibility for the security deposit and claims procedure, managing every stage from initial collection to final resolution.
• Serve as the primary contact for all inquiries and issues related to security deposits, ensuring a consistent and reliable point of contact.
• Supervise the collection of security deposits from guests, guaranteeing adherence to company policies and procedures.
• Coordinate with both guests and internal departmentsincluding operations, inventory, maintenance, and financeto gather the requisite information and documentation for claims.
• Manage the disbursement of security deposits in strict accordance with terms and conditions, promptly processing refunds or deductions as required.
• Evaluate claims submitted by various teams, assessing their validity and determining the appropriate course of action.
• Conduct thorough investigations into claims, gathering evidence and documentation to make fair and well-informed decisions.
• Act as a mediator in disputes concerning security deposit deductions, striving to achieve fair and satisfactory resolutions for all parties involved.
• Communicate effectively with all stakeholders, providing clear explanations of decisions and facilitating negotiations when necessary.
• Maintain meticulous records of all security deposit transactions, claims, and communications to ensure accuracy and compliance with data protection regulations.
• Generate reports and summaries as requested by management, offering insights into deposit trends, claim outcomes, and guest satisfaction levels.
• Adhere strictly to the Payment protocol, ensuring security deposits are only processed for sale transactions, eliminating the need for pre-authorization.
• Integrate all security deposit payments with the Property Management System (PMS) to streamline tracking and record-keeping.
• Enhance data security and compliance by restricting the distribution of the Refund Form to authorized personnel only, ensuring strict confidentiality.
• Process security deposit refunds exclusively via the original payment method used by guests, promoting consistency and customer satisfaction.
• Efficiently process security deposit refunds and communicate with guests, assuring them that refunds will be completed within 7 to 14 working days from the date of request.
• Ensure guests receive the security deposit transaction link at least 72 hours before their arrival, facilitating timely payment.
• Identify opportunities for process improvement and implement solutions to enhance efficiency and overall customer satisfaction.

Benefits:

• Competitive salary Package;
• Medical Insurance Plan;
• Air Ticket Allowance;
• Comprehensive training and support;
• A dynamic and supportive working environment;
• A great working environment;

Requirements:

• Bachelor or master’s degree from hotel management or related.
• Proven experience in customer service management, particularly in a hotel apartments, Holiday homes or complex, multi-tiered team environment.
• Strong leadership skills with a track record of improving customer service delivery and team performance.
• Excellent analytical abilities to interpret service data and drive improvements based on findings.
• Superior communication skills, with the ability to foster relationships with team members, guests, and other departments.
• Collaborative attitude and willingness to work with cross-functional teams.
• Attention to detail and problem-solving skills.

If you’re intrigued by the Claim Specialist position at Deluxe Holiday Homes, let’s collaborate and make great things happen together.