Head of Operations- Kuwait
Why Deliveroo
When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us.
We want to be the definitive food company – the app you go to any time you have a hunger pang. We are transforming the way people think about food. We’re a technology driven company at the forefront of the most rapidly expanding industry in the world, so come and join us for the ride.
Purpose of Job:
The Operations function is at the heart of the business we ensure a seamless delivery service for customers, from start to finish. This means end-to-end ownership of two operations flows: the rider’s end-to-end experience in fulfilling every order, (as well as the entire lifecycle for the rider from recruiting, performance management, incentives, supply and demand planning) and the customer experience and service level delivery.
The Head of Operations owns the most important item in our P&L and manages the tradeoff between our operations cost versus the quality of service levels we provide to our customers and restaurant partners. At the same time, he/she would own the customer care service we provide to our stakeholders during and after each order.
This role is about helping our Kuwait market achieve the step changes required to become the world leader in food delivery. It demands an analytical, people-centric, and entrepreneurial leader with a track record of managing large teams.
What you will be doing:
What skills you’ll need:
We are looking for someone with at least 10 years of operations management, or finance / consulting experience, with experience of managing large, multi-cultural teams. You’ll also need to be:
Benefits and Diversity
At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.
We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up’s around
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