Dar Al Itifaq Management Consultancy LLC Looking for Student Counsellor / Admissions Officer at Dubai Full Time

Job description :

***Please note that experience as a Student counsellor/Admissions officer (Sales & Marketing role) for Online/Distance Learning for Higher Education in the UAE is mandatory***

• Receive and manage inquiries from prospective students.
• Be responsible for your own lead generation as well. Cold Calling
• Respond promptly to inquiries via phone, email, and or other communication channels.
• Provide detailed information about the various university programs, admission requirements, application procedures, and financial options.
• Deliver accurate and consistent information to ensure a clear understanding of the Institute’s offerings.
• Schedule appointments, interviews, and information sessions for prospective students and their families.
• Coordinate with relevant departments to ensure all arrangements are in place.
• Assist prospective students with the application process, guiding them through required documentation, deadlines, and submission procedures.
• Address any questions or concerns related to the application process.
• Maintain regular communication with prospective students to nurture relationships and address any additional inquiries.
• Support the admissions team in building rapport and trust with potential students.
• Maintain accurate and up-to-date records of student inquiries, interactions, and application statuses in the CRM system.
• Generate reports and insights to assist in monitoring and analyzing admissions data.
• Assist in planning and organizing recruitment events, fairs, and other outdoor marketing activities.
• Coordinate logistics, materials, and communication for events.
• Collaborate closely with the marketing department, and academic departments to ensure consistent messaging and a seamless applicant experience.
• Provide exceptional customer service to all stakeholders, addressing inquiries promptly, professionally, and courteously.
• Gather feedback from prospective students and their families to identify areas for process improvement and enhanced customer satisfaction.
• Propose suggestions for optimizing the admissions process.
• Assist with administrative tasks, including document management, data entry, and maintaining admissions materials.