We are a US-based based company that focuses on the TOWING industry. We provide services in 7 different cities in the US and we are growing rapidly! Our dispatching team is located in Cairo, Egypt supporting our main office in the US.
The dispatcher plays a crucial role in coordinating and managing the efficient deployment of tow trucks and resources to respond to customer requests for towing services. They are responsible for receiving and processing service requests, dispatching appropriate tow trucks to the designated locations, and maintaining effective communication with customers and tow truck drivers.
Responsibilities:
Receive and Process Service Requests:
Dispatch Tow Trucks:
Maintain Effective Communication:
Monitor and Track Service Progress:
Handle Emergency Situations:
Maintain Records and Documentation (Tow Book):
Job Requirements.css-1t5f0fr{font-size:14px;font-weight:400;font-style:normal;letter-spacing:-0.35px;line-height:22px;color:#001433;word-break:break-word;}.css-1t5f0fr p{margin-top:12px;margin-bottom:12px;}.css-1t5f0fr ul,.css-1t5f0fr ol{list-style-type:disc;padding-left:18px;}@media screen and (max-width: 991px){.css-1t5f0fr{padding:0 12px;}}Bachelor’s degree in Marketing, Business or related field.Proven 2+ years of experience as a Sales Executive, Customer Service, Dispatching or similar roles, preferably in the towing or transportation industry.Fluent in English verbally and written Ability to work two shifts according to the Eastern (ET) and Pacific (PT) time zones.Ability to work 10 to 12 hours per day. Strong communication and interpersonal skills.Excellent multitasking and problem-solving abilities.Familiarity with dispatching, CRM software, GPS tracking systems, and communication devices is a plus. Ability to work well under pressure and in fast-paced environments.Proficient computer skills and ability to quickly learn new software systems.Knowledge of local geography, traffic patterns, and road regulations is a plus.Ability to remain calm and composed in emergency situations.Strong attention to detail and accuracy in data entry and documentation.
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