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Job Description
Role Purpose
Address and resolve technical and POS software issues along with POS software setups for new location installations. The role will also support with any IT-related needs of Cooligans.
Accountabilities
- Act as the POS support liaison between Corporate, POS Vendor, and venue locations
- Provide onsite and remote support for POS including configuration, monitoring, and customization, and end-user training
- Conduct both the Root cause and analysis, all while providing venue systems POS support
- Provide full Desktop Support Services for back-office employees (hardware, software, and mobile device)
- Support in installation, relocation, and re-installation of IT equipment when required
- Develop and improve documentation to support problem analysis and resolution
- Works together with the IT team to develop and modify systems to meet current and future needs
- Keep track of IT assets on monthly basis
- Address guests’ IT related maintenance requests on ad hoc basis
Skills
RequirementsEducation:Bachelor’s degree in IT or a related fieldExperience:2 – 3 years of experience in similar positionAbility to work well under pressure and adapt to changes in project prioritiesDemonstrated functional and technical knowledge in Oracle Simphony POS (MICROS POS)Experience in solving business problems with software and technology2+ years’ experience in F&B implementations and delivery is preferredExperience supporting restaurants reservation systems is preferredBasic knowledge of TCP/IP NetworkingMust have experience in troubleshooting network issues in a small LAN network
Job Details
Job Location
Jeddah , Saudi Arabia
Company Industry
Installation & Technical Services; IT Services
Company Type
Employer (Private Sector)
Employment Type
Full Time Employee
Monthly Salary Range
Unspecified
Number of Vacancies
1
Preferred Candidate
Years of Experience
Min: 2
