Description:
We are looking for a Call Center Agent for our client in Dubai.
Salary: AED 4,000 all in
Work Location: Dubai
Visa: Under Sponsorship / Own Visa
Receive calls on the switchboard, as per client’s guidelines to provide superior services to callers
Answer basic general queries
Transfer calls to the concerned staff / departments as per client’s guidelines to ensure smooth communication between callers and the Division
Answer all calls within the predetermined time
Capture accurately all call details
Assign correct priorities to all logged enquiries
Assign correct categories to all logged enquiries
Continuously monitor progress of all logged calls
Follow up with different departments where necessary
Liaise with the Team Leader / Assistant Manager to resolve difficult customer relations issues
Provide feedback to callers on the status
Log all calls accurately on the Computerized Maintenance Management System (Salesforce / Yardi) to include details of caller, Request, location, category and assignment of task.
Complete and print all job cards and deliver to service provider
Maintain accurate and up to date data
Carry out customer satisfaction surveys and produce reports
The contract is for 2 to 3 months, extendable depending on your performance and the business requirements.
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