Description:
Hiring Accounts Officers to join our team for offices in Dubai and Sharjah.
Below is a detailed job description for the role:
Cash Management:
Ensure timely accounting of all DP’s & GIS receipts within a turnaround time of 2 working days.
Clear DP receipt confirmations within 2 days and conduct daily reviews.
Maintain an updated inward register to prevent misplacement of cheques and ensure timely allocations to insurers and customers/agents.
Review and reconcile retail policies daily, addressing any open receipts or cancellation credit notes.
Keep unallocated RB’s or DPs below 4 million by month close, with unadjusted credits not exceeding 10-15 million across locations.
Handle miscellaneous activities such as reviewing and addressing PPW breaches, cheque returns, POD trackers, and PA approvals.
Collections:
Monitor and clear motor & non-motor outstanding balances within 30-60 days, ensuring medical balances are collected by their due dates.
Update the weekly collection tracker for Monday review meetings and categorize ageing balances based on status.
Limit over 365 days balances to legal cases or non-operating accounts.
Respond to insurers promptly with payment details for Suspension/Cancellation notices.
Conduct monthly meetings with agents to review their accounts and document discussions on pending due balances and collection commitments.
Monitor the Credit Control Team Mailbox regularly.
Send monthly/weekly SOAs for Medical & Non-Medical accounts to customers/agents.
Reconciliations:
Complete 100% reconciliation of outstanding balances between insurer books and GIS books quarterly and update the Weekly Collection tracker accordingly.
Secure balance confirmations from agents and direct accounts quarterly for reconciled accounts.
Process Improvement, Ownership & Initiatives:
Share suggestions and initiatives for process improvements during Weekly CC meetings.
Proactively manage escalations from agents, inter-departments, and customers by responding promptly and taking timely actions. Multiple escalations may impact performance.
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