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Job Description
Tobethecustomerchampionanddeliverexceptionalcustomerservice.Toaccuratelyinvoiceforallworkcompletedandprovideinitialdiagnosesofvehiclefaults.Proactively communicatewithcustomersifadditionalworkisrequired,explainsafety,cost andtimeimpact.Take details of vehicle history and faults, provide customers with an estimate of time andcost.Understandcustomersongoingvehiclerequirements & up selladditional servicesandproductstocustomerstoincreasethe profitabilityoftheservicecenter.Planalljobseffectivelytooptimizeworkshoputilization,offeradditionalservicestocustomerswhentheworkshopnotworkingtocapacity.Ask when a customer would like the car to be ready.Always explain to the customer their invoice & explain all job done.Inform customers to when is the next service due.
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