Job Location | Riyadh, Saudi Arabia |
Education | Bachelor’s degree / higher diploma |
Salary | Not Mentioned |
Industry | Airlines |
Functional Area | Not Mentioned |
Job Description
Operations Manager – Lost & Found (Airport, 5 Stars)As the Operations Manager for our 5-star airports Lost & Found department, you will play a pivotal role in maintaining our commitment to excellence and providing superior customer service. You will lead a team responsible for reuniting passengers with their lost items while maintaining efficient operations in a fast-paced, dynamic airport environment.Leadership: Provide strong leadership and mentorship to a team of Lost & Found staff, fostering a culture of exceptional service and professionalism.Operational Excellence: Oversee daily operations of the Lost & Found department, ensuring the timely and accurate logging, storage, and retrieval of lost items.Process Improvement: Continuously assess and improve operational processes to enhance efficiency, accuracy, and customer satisfaction.Customer Service: Ensure that passengers who have lost belongings receive excellent service, from initial reporting to the safe return of their items.Inventory Management: Maintain accurate records of lost items, track trends in lost items, and implement strategies to reduce losses.Training and Development: Conduct regular training for staff, keeping them informed about industry best practices and customer service standards.Reporting: Prepare and present regular reports to senior management on departmental
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