Job Location | Riyadh, Saudi Arabia |
Education | Not Mentioned |
Salary | Not Mentioned |
Industry | Business Consultancy Services; Call Centers & Customer Care Outsourcing |
Functional Area | Not Mentioned |
Job Description
Our esteemed public relations and communications firm is seeking a Customer Experience Operation Specialist to join our growing team. As a Customer Experience Operation Specialist, you will help to ensure that every customer enjoys a positive and memorable experience with our firm. Your focus will be on delivering top-notch service, cultivating customer loyalty, and creating a seamless and streamlined experience from beginning to end. The ideal candidate will have exceptional communication skills, customer service experience, and a passion for cultivating strong client relationships.ResponsibilitiesCollaborate with cross-functional teams to optimize the customer experienceMonitor and respond to customer inquiries and feedback via email, phone, and chatDesign and implement customer-centric policies and processesAnalyze customer data to identify areas for improvement and implement changesDevelop and deliver training programs to improve customer-facing teams skillsFoster a culture of customer obsession throughout the organizationPartner with other teams to develop and execute customer-centric marketing campaigns
Keyskills :
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