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JOB SUMMARY
The role of Key Accounts Executive will enable the individual to utilise their wealth of experience and education to have a major impact on the positive future growth and direction of Coffee Planet in the UAE and Internationally.
As a key member of the Hotel and International brands team, this role is split into two distinct areas:
•Accounts Management
•Sales
KEY RESPONSIBILITIES
Account Management:
• Complete knowledge of each customer that you will be responsible for including client details, equipment & contract details.
• Maintenance of complete records for each account under management including contact details of key personnel, equipment detail, location, and specification as well as contract terms & conditions.
• Regular (week meetings (each with predetermined agendas) with relevant personnel to build a suitable customer-service rapport with current and new personnel within each client. Not all people are the same so different approaches will be necessary.
• Maintain multi-layered contact with various personnel (outlet managers, F&B manage, and General Managers).
• Provide timely resolutions to any customer issues, liaising with various teams (Technical, Supply Chain, Roastery, Finance, Business Support, Marketing) within Coffee Planet to provide suitable solutions.
• Weekly reporting to senior management within Coffee Planet providing a write up of meeting details as well as regular provision of schedule of upcoming meetings.
• Monitoring and ensuring all contract conditions are met by the customer (e.g., minimum order requirements).
• Market intelligence gathering and reporting back to management to ensure that Coffee Planet remains at the forefront of the market.
• Competitor analysis and ongoing monitoring of their competitive advantag with a view to convert their accounts to Coffee Planet.
• Interaction with various Coffee Planet departments to ensure delivery of service & product excellence as well as timely payment collection from managed accounts.
Sales:
• Complete and competent knowledge of all products available to Coffee Planet customers to provide customers opportunities to buy various or more products.
• Regular liaison with the Sales Manager and Assistant Marketing Manager to provide regular new items for purchase as well as suggestion of suitable POS or promotional material to assist in sales of Coffee Planet products.
• Maintain a keen awareness of all products used in each account to convert such sales to Coffee Planet for the benefit of the business.
• Regular liaison with the Finance Team, working to a sales target to grow sales levels within each account.
Candidate Requirement
Candidate Requirements
•Candidates must have a minimum of 1-2 years Key Account Management Experience in the Hotel sector
•Ability to work under pressure with multiple deadlines and stakeholders.
•Excellent communication skills (written and oral), including presentation and training skills.
•Strong attention to detail.
•Ability to multitask and meet tight deadlines.
•Team player who is cooperative with sharing of information and knowledge.
•Highly motivated.
•Strong organization and planning skills with a close attention to detail.
•Ability to make decisions and work autonomously.
•Good client relationship building and engagement skills.
•Able to drive passionately for client satisfaction throughout the entire lifecycle of the clients’ buying process.
•Understand the competitive environment.
•Ability to manage assigned work processes.
•Able to work well in a team.
•Able to use sales tools and methodology to effectively manage their accounts, opportunities, pipelines and forecast.
