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Job Description
Required Skills & Experience ? Smart & enthusiastic candidate should have 2-3 years minimum work experience in 3 star Hotel Front office. Fluency in English is a mandatory requirement. Working knowledge in IDS hotel software and communication skill in Arabic will be an added advantage.Job Summary? We are looking for a professional and enthusiastic front office executive for our 3 star Hotel located. The ideal candidate will be responsible to manage with the efficient running and day to day operation of the front office in line with Companys Strategies and brand standards, whilst meeting employee, guest, and owner expectations:?? Manage Hotel Front Office. Welcome and greet guests, answer and direct incoming calls, inform guests of hotel rates and services, make and confirm reservations for guests.? Ensure proper room allocation, register and check guests in. Confirm relevant guest information, verify guests payment method, verify and imprint credit cards for authorization. Issue room keys and direct guests to their rooms.? Maintain clear and accurate records of guest room bookings. compute all guest billings, accurately post charges to guest rooms and house accounts.? Receive and transmit messages for guests. Retrieve mail, packages and documents if any for guests. Listen and respond to guest queries and requests both in-person and by phone.? Provide accurate information about local attractions and services, Arrange taxis for guests on demand. Liaise with necessary in-house staff including housekeeping and maintenance to address any problems or complaints made by guests.? Complete and maintain any incident reports, daily activity reports or other reports requested by management.? Close guest accounts and check guests out. Review accounts and charges with guests during the check-out process. Process accurate payment of guest accounts.? Inform housekeeping when rooms have been vacated and are ready for cleaning and update in the hotel software. Monitor visitors to the hotel, enforce rules and policies of the hotel and maintain a neat and orderly front desk and reception area. Relevant data updating in Hotel software, Other works as directed.For WhatsApp & Call (Available 24 x 7) – 0091 9811645433 Company Profile SKC Management Consultancy Pvt. Ltd, a premier Recruitment and Outsourcing Company, established in year 2003, having its Headquarters at main Business Center of Dwarka, New Delhi, with additional branch office in Cochin/Kerala as well as permanently stationed Marketing Team in Middle East (Muscat/Oman & Dubai/UAE) for better co ordination and personal contacts with all our clients as well as candidates. The company is further expanding its wing in other parts of India & overseas.SERVICES OFFERED:SKC Management Consultancy, offer services of recruitment and outsourcing staff solutions across India and Overseas. Our comprehensive range of services in combination with our unparalleled depth of experience makes our company uniquely qualified to recruit quality professionals for its world class clients specially in key aspects like Information Technology, FMCG, Construction( Operation & Maintenance ), Consultancy ( Design & Engineering ), Power & Utilities, Petrochemicals, EPC , Oil & gas, Automobile and hospitality etc and provide a diversified range of other services.
Keyskills :
Smart&enthusiasticcandidateshouldhave2-3yearsminimumworkexperiencein3starHotelFrontoffice.;FluencyinEnglishisamandatoryrequirement.;WorkingknowledgeinIDShotelsoftwareandcommunicationskillinArabicanaddedadvantage.
