Job Purpose:
Responsible for including building complex routing solutions, planning and executing Contact Center technology implementations, and making technology recommendations for the business.
Job Responsibilities:
Job Requirements.css-1t5f0fr{font-size:14px;font-weight:400;font-style:normal;letter-spacing:-0.35px;line-height:22px;color:#001433;word-break:break-word;}.css-1t5f0fr p{margin-top:12px;margin-bottom:12px;}.css-1t5f0fr ul,.css-1t5f0fr ol{list-style-type:disc;padding-left:18px;}@media screen and (max-width: 991px){.css-1t5f0fr{padding:0 12px;}}Job Qualifications:Bachelor’s degree in a relevant field.2-4 years of experience.Experience with (Cisco, Genesys) contact centers.Experience in Cisco UC Manager / Call Manager (CUCM).Experience in Cisco Unity / Cisco Unity Connection (CUC).Experience in Cisco Contact Center UCCX or UCCE.Experience with Call recording systems.Experience with Call Studio scripting is preferred.Experience with v-Center, ESXi, VMs.Experience with Call Routing, Voice gateway Configuration.
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