SCOPE OF Service (SOS)
Jordan Economic Reform Activity Project
Process Automation Consultant
TITLE: Process Automation Consultant
PERIOD OF PERFORMANCE: from January 15, 2023, to 30 of April 2023
LEVEL OF EFFORT: TBD Days
BACKGROUND
The Jordan Economic Reform Activity Task Order 1 (ERA TO1) is a 5-year, $54 million program funded by USAID, which aims to support the Government of Jordan (GOJ) to prioritize and implement economic reforms. Through coordination with the GOJ, the Jordanian and international private sector, other donors, and Jordanian civil society, ERA TO 1 will:
(1) advance economic reforms,
(2) strengthen the business enabling environment,
(3) increase exports and local, regional, and international investments,
(4) respond to emerging priorities.
The overall objective of the ERA is to accelerate Jordan’s sustainable growth, led by increased exports and investment and through a strong, stable business enabling environment by strengthening the capacity of the Government of Jordan (GoJ), targeted institutions, competitiveness of anchor firms and the private sector.
Anchor firms enjoy wide economic advantages, such as competitive product portfolios, strong market share, empowering women and youth, and more. They act as hubs within their supply chains. They are active in global trade and in bringing investments to Jordan and they invest in research and development.
What support does USAID ERA provide to Anchor Firms?
We use a market demand approach with the Anchor Firm to collaboratively develop tailored and targeted assistance to help maximize the firm’s growth.
ERA works closely with the Anchor Firm to co-develop an intervention plan, through a buyer-led approach (BLA), that identifies and prioritizes barriers to growth and sets out a clear plan to address these constraints.
The firm-level intervention aims to increase the firm’s capabilities according to its specific needs and contribute to boosting the firm’s competitiveness at local, regional, and international levels. Examples of support that may be provided are:
• Optimizing operational processes
• Introducing lean manufacturing
• Product Development for local and export markets
• Route to New Markets & Market Research
• Supporting certification efforts
• Facilitating investments
• Other areas based on needs
DETAILED RESPONSIBILITIES
Required Skills and Experience:
LOCATION OF ASSIGNMENT
This assignment is to be conducted in Amman.
DELIVERABLES
The following Deliverable Items must be submitted by the 30 of April 2023, it is preferable to start at January 15, 2023:
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|||
No. |
Deliverable Description |
Start Date |
Due Date |
1 |
Merchant’s status “live to-date” |
January 15, 2023
|
April 30, 2023
|
2 |
Assigning responsibilities, and authority at the employee level |
||
3 |
Follow-up deadlines |
||
4 |
Digital communication flow |
||
5 |
Tools (email, app, chatbot, web, etc….) |
||
6 |
Priorities ranking (urgent, high, mid, law) |
||
7 |
User experience KPI’s |
||
8 |
Operation monitoring KPI’s |
||
9 |
Merchant’s Satisfaction Poll |
||
10 |
Merchant’s Complaint / Feedback automation process |
||
11 |
Employee efficiency (tasks completed vs tasks open) |
||
12 |
Automation Process Manual (digital & print) |
JOB QUALIFICATIONS:
REPORTING
The position holder will directly report to the Anchor Firm Competitiveness Team Leader.
WORKING LOCATION
The primary duty post is in Amman.
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