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At Chalhoub, creativity comesalive! Working as aShop Manager you will be responsible for ensuring that the storemaximisesits commercial performance anddeliversexceptionalGuest Experience. You will alsodrive both eNPS and cNPS through theimplementationof People and CX strategies.
- You will drive in-store CX initiatives
- Plan succession of team members in terms of readiness
- Nurture talent within team through on the job coaching and stretch assignment in coordination withthe People Partner
- Drive eNPS through people experience initiatives and culture
- Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules andcommissions
- Offer store support including concessions, real-time as per business needs
- Act as the key point of contact with back-office operations
- Ensure click and collect are conducted within SLAs
- Ensure customer data is properly captured by the sales team in adherence to marketing teamrequirements
- Promote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc..
- Ensure store team is working towards the same goal
- Promote omni-channel sales
- Increase the store revenue target vs actual
- Increase sell-through at full price
- Provide input to whats working well, whats not working well and feedback
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits,
