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Job Description
Who we are
We are the leading partner in the luxury goods sector in the Middle East, as we own more than 600 stores in addition to 300 brands, and we have more than 65 years of experience in the region – This has made us a major player in the beauty, fashion and gifts sectors by providing distinguished services to our partners and enabling us to delight all our customers. We are rapidly transforming from a traditional luxury retail distribution and retail organization in the Middle East to a hybrid retail organization that makes the luxury experience accessible to our customers everywhere.
To support our next phase of growth, we aim to build a team To work with world-class standards, and to employ technology and data in the continuous development of every aspect of our operations, from traditional retail to the supply chain and customer loyalty. That’s why we’re looking for the best talent and abilities to join us on our journey to explore new horizons together.
Your job duties
At Chalhoub, we express everything that is exceptional and unique. As a Fashion Consultant, you will be responsible for achieving individual and overall sales goals while providing an exceptional guest experience and supporting customer relationship management, customer experience, and other key customer and employee initiatives in the store. In your role, we expect you to perform the following tasks:
. Work to collect data on customer behavior and best- and least-selling products, which will be a key component of business progress reviews.
. Enhance Relationships with customers through a comprehensive, multi-channel approach.
. Providing feedback and information regarding the product to the customer before the purchase process.
. Strengthening the employee loyalty measurement index through employee initiatives, culture and experiences.
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. Ensure adherence to visual commerce guidelines and standard operating procedures.
. Ensure that online purchase and in-store pick-up are carried out in accordance with service level agreements.
. Ensure that On customer data according to the requirements of the marketing team.
. Promoting the customer loyalty program (MUSE) and staying updated on e-app offers, etc.
. Providing support regarding in-store marketing events .
. Keeping up with c All our brand social media activities and campaigns.
. Boost in-store sales.
. Support in-store customer experience initiatives.
. Communicate feedback on matters What works and what doesn’t work inside the store.
Ingredients for your success
. It is preferable to have experience in sales or customer service with brands specializing in retailing luxury goods.
What we can offer you
You will turn your ambitions into reality with us. We will help you design your practical journey through rich experiences, learning and development opportunities, and dealing with different tasks within the framework of your role or through your internal mobility. Every day, our group creates diverse career paths for exceptional people.
We value the value you bring to us, and we strive to offer a competitive benefits package that includes health care, contribution to children’s education, and employment policies. Remote and flexible working policies, in addition to exclusive employee discounts. To view all our benefits and features
Calling all candidates to apply!
We believe that inspiring our customers and giving them joy and happiness depends primarily on diversity Intellectual and cultural diversity and constructive differences in abilities and viewpoints. Accordingly, the Chalhoub Group is committed to the principles of inclusion and diversity in everything it does.
All candidates are welcome to apply to become part of our bright future. We examine all applications from a perspective based on merit and equal opportunities, regardless of gender, age, race, religion, or origin, with our constant keenness to benefit from the competencies of people of determination.
