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Job Description
Who we are
We are the leading partner in the luxury goods sector in the Middle East, as we own more than 600 stores in addition to 300 brands, and we have more than 65 years of experience in the region – making us a major player in Beauty, fashion and gifts sectors by providing distinguished services to our partners and enabling us to delight all our customers. We are rapidly transforming from a traditional distribution and retail organization that sells luxury goods in the Middle East to a hybrid retail organization that makes the luxury experience accessible to our customers everywhere.
To support the next phase of our growth, we aim to build a team To work with world-class standards, and to employ technology and data in the continuous development of every aspect of our operations, from traditional retail to the supply chain and customer loyalty. That’s why we’re looking for the best talents and abilities to join us on our journey to explore new horizons together.
Your Job Roles
At Chalhoub Creativity is the result of a team effort! As a Store Supervisor, you will be responsible for leading a sales team to achieve sales goals while delivering an exceptional guest experience and providing support in implementing CRM, customer experience, and other key customer and employee-related initiatives in the store. Your duties will include:
. Enhance talent within the team through on-the-job training and extended assignments in coordination with the personnel partner.
. Enhance employee satisfaction index through employee initiatives, culture and experiences.
. Oversee daily store operations Related to visual merchandising, retail point of sale compliance and sales team schedules.
. Providing support to store employees during in-store events.
. Acting as the main point of contact with the back office team.
. Acting as the main point of contact with the back office team. p>
. Ensure that electronic purchases and in-store pick-up operations are carried out within the framework of service level agreements.
. Ensure that the information team obtains customer data that matches the requirements of the marketing team.
. Promote the loyalty program (MUSE) and ensure team members are familiar with app offers, etc.
. Increase revenue goals for the store.
. Boost in-store sales.
. Supporting customer experience initiatives in the store.
. Expressing an opinion on what works and what is not working in the store and providing feedback regarding them.
Essentials of your success
What we can offer you
You will turn your ambitions into reality with us. We will help you design your practical journey through rich experiences, learning and development opportunities, and dealing with different tasks within the framework of your role or through your internal mobility. Every day, our group provides diverse career paths for exceptional people.
We value the value you add to us, and we seek to offer a competitive benefits package that includes health care, contribution to children’s education, remote work policies, and flexible work policies, in addition to exclusive discounts. For employees. To view all our benefits and characteristics
Calling all candidates to apply!
We believe that inspiring our customers and giving them joy and happiness depends primarily on diversity Intellectual and cultural diversity and constructive differences in abilities and viewpoints. Accordingly, the Chalhoub Group is committed to the principles of inclusion and diversity in everything it does.
We welcome all candidates to apply to become part of our bright future. We examine all applications from a perspective based on merit and equal opportunities, regardless of gender, age, race, religion, or origin, with our constant keenness to benefit from the competencies of people of determination.
