As a Customer Care Supervisor in KSA, you will have a critical role in not only providing exceptional customer service but also in identifying trends, areas of improvement, and unlocking the potential of the Saudi Arabian market. This position involves proactively analyzing customer interactions to provide insights that enhance customer care services and support organizational growth & retention in the KSA market.
KSA Customer Issue Resolution:
Quality Assurance:
Reporting and Analysis:
Process Improvement:
What you’ll need to succeed
.Previous experience in a customer service role with a focus on serving customers.
.Strong leadership and supervisory skills.
.Excellent communication and interpersonal abilities.
.Analytical and problem-solving skills.
.Detail-oriented and results-driven.
What we can offer you
With us,you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employeediscounts.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
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