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Job Description
AtChalhoub we express the exceptional!Our Client Advisor is responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.
Collect data on customer behavior, top sellers, slow movers which will be key input for business reviews
Drive client relationships within an omni-channel approach
Provide pre-buying feedback on products
Drive eNPS through people experience initiatives and culture
Ensure adherence to VM guidelines and SOPs
Ensure click and collect are conducted within SLAs
Ensure customer data is properly captured in adherence to marketing team requirements
Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
Support with in-store marketing events and activations
Keep abreast of all brand social media activities and campaigns
Drive sell-throughs within the store
Support in-store CX initiatives
Provide input to whats working well, whats not working well within the store.
What you’ll need to succeed
- 1-2 years of experience in luxury retail
- Technology background
What we can offer you
With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts. To view all our perks and benefits,
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and Perspectives to truly Inspire, Exhilarate and Delight our customers. At Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.
