Chalhoub Group Looking for Assessment Centre – Client Advisor – Kuwait at Kuwait Full Time

INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury experiences in theMiddle East. The Group, in its endeavour to excel as a hybrid retailer, has reinforced its distributionand marketing services with a portfolio of eight owned brands and over 300 international brandsin the luxury, beauty, fashion, and art de vivre categories. More recently, the Group expanded itsexpertise into new categories of luxury watches, jewellery, and eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it constantly reinventingitself or focusing on innovation to provide luxury experiences at over 750+ experiential retail stores,online and through mobile apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for 14,000 skilled and talented professionals across seven countries,whose cohesive efforts have resulted in the Group being ranked third in the Middle East and firstin Saudi Arabia as a Great Place to Work.

To keep the innovation journey going, the Group has set up The Greenhouse, which is not just aninnovation hub, but also an incubator space and accelerator for start-ups and small businesses inthe region and internationally. This is just one of the several initiatives taken by the Group toreinvent itself, catalysed by forward thinking and future-proofing. The Group has also beenembedding sustainability at the core of its business strategy with a clear commitment towardspeople, partners and the planet, and by being a member of the United Nations Global CompactCommunity and signatory of the Women’s Empowerment Principles.

What you willbe doing
At Chalhoub we express the exceptional! As a Client Advisor you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store.

• You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews
• Drive client relationships within an omni-channel approach
• Provide pre-buying feedback on products
• Drive eNPS through people experience initiatives and culture
• Ensure adherence to VM guidelines and Standard operating procedures (SOPs)
• Ensure click and collect are conducted within SLAs (Service-level agreement)
• Ensure customer data is properly captured in adherence to marketing team requirements
• Promote loyalty program (MUSE) and stay up-to-date with app offerings etc..
• Support with in-store marketing events and activations
• Keep abreast of all brand social media activities and campaigns
• Drive sell-throughs within the store
• Support in-store CX initiatives
• Provide input to what’s working well/what’s not working well within the store

What you’llneed tosucceed

• Strong English communication skills
• Complete the mandatory EasyRecrue video application stage
• Currently based in Kuwait